Custocom is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our global B2B SaaS platform ("Services"). It is designed to be compliant with major data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us, information we collect automatically, and information from third parties.

a. Information You Provide

• Account Information: When you register for an account, we collect your name, email address, and password. This is managed through our authentication provider, Clerk.
• Payment Information: When you subscribe to a paid plan, our payment processor, Stripe, collects your payment card information. We do not store your full payment details.
• Content: We collect the data you upload to your knowledge base and any other information you provide while using the Services. This data is stored securely in our Convex database.

b. Information We Collect Automatically

• Usage Data: We automatically collect information about your interactions with our Services, such as the features you use, pages you visit, and the dates and times of your visits.
• Error Monitoring: We use Sentry to log and analyze errors that occur within the application to help us improve stability and performance.
• Cookies: We use cookies and similar tracking technologies to operate and personalize our Services.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain our Services.
• To process transactions and manage your subscription.
• To manage your account and provide customer support.
• To communicate with you, including sending service-related emails and responding to your inquiries.
• To improve our Services, monitor usage, and analyze trends.
• To ensure the security of our platform and prevent fraud.

3. How We Share Your Information

We do not sell your personal data. We may share your information with the following third parties:

• Clerk: For user authentication and management. Clerk handles your account credentials and profile information.
• Stripe: For processing payments.
• Sentry: For error tracking and application monitoring.
• Convex: For secure data storage of your application data, including knowledge base content.
• Legal Compliance: We may disclose your information if required by law, subpoena, or other legal process.

4. Data Storage and Security

Your data is stored and processed in secure cloud environments managed by Convex. We implement industry-standard technical and organizational measures to protect your personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Data Protection Rights (GDPR & CCPA)

You have the following rights regarding your personal data:

• Right to Access: You can view your personal data directly in your account dashboard provided by Clerk.
• Right to Rectification: You can update your personal information at any time through your Clerk-managed account settings.
• Right to Erasure ("Right to be Forgotten"): You can permanently delete your account and associated personal data through your Clerk account settings. This action is irreversible.
• Right to Data Portability: You have the right to request an export of your personal data. To do so, please contact us at the email below.

To exercise any of these rights, please log in to your account or contact us at sayan@custocom.com.

6. Cookies and Tracking Technologies

We use essential cookies to maintain your session and for site functionality. We do not use third-party tracking cookies for advertising purposes. You can control the use of cookies at the individual browser level.

7. Age Restrictions

Our Services are not intended for individuals under the age of 16 (or 18 in certain regions). We do not knowingly collect personal data from children. If we become aware that we have, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and, where appropriate, by email.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: sayan@custocom.com