Revolutionizing Customer Interactions with AI
Custocom is a B2B SaaS platform that brings AI-powered customer support and feedback collection into one simple solution.
What is Custocom?
Custocom is designed to help businesses provide real-time support, collect actionable feedback, and gain insights from customer conversations—all from a single embeddable widget and dashboard. Our mission is to help businesses deliver instant, high-quality support and gather actionable insights to improve their products and services.
Our Mission
We believe that every business, regardless of size, should have access to the best tools to understand and support their customers. We are committed to building a platform that is not only powerful and scalable but also easy to use and accessible to everyone. We want to empower businesses to build stronger relationships with their customers through intelligent, data-driven interactions.
How It Works
Our AI agent uses a technique called Retrieval-Augmented Generation (RAG). When you upload your knowledge base (like FAQs, product docs, or policy documents), Custocom indexes the information. When a customer asks a question, the AI retrieves the most relevant information from your documents and uses it to generate a helpful and accurate answer. This ensures that the agent's responses are grounded in the information you provide, minimizing errors and improving reliability.